Privacy Policy
We collect information you provide when you make an enquiry, request a valuation or place an order, including your name, contact details, vehicle or registration information and delivery or transfer details. Payment providers process card information securely; Starplates does not store full card details.
Website usage and attribution
When you visit, we record your IP address, approximate location, device and browser, referral source, advertising campaign details, landing page and pages viewed. We use this information to understand customer journeys, measure advertising and prevent misuse. If you later enquire or order, we may connect that journey with the name and email you provide.
How we use information
We use personal information to answer enquiries, provide valuations, process purchases, arrange registration transfers, prevent fraud and meet legal or accounting obligations. We only use information for marketing where we have a lawful basis and you can opt out.
Sharing and retention
Information may be shared with payment providers, the DVLA and service providers where necessary to complete your request. We retain records only as long as needed for the stated purpose and applicable legal requirements.
Your rights
You may ask to access, correct or delete eligible personal information. Contact enquiries@starplates.co.uk with a privacy request.